When an agreed IEP support appears to be missing, begin by confirming the facts and solving the immediate educational problem. A missed accommodation may result from unclear wording, inconsistent communication, staffing changes or a genuine disagreement about implementation.
Quick answer
What should a parent do first?
Document a few specific examples, check the exact IEP wording and ask the teacher what happened. Avoid assuming motive. Request a prompt meeting when the issue is repeated, affects access to learning or creates a safety concern.
A proportionate response
- Record the date, subject, missing support and effect on the student.
- Ask the teacher for clarification and the plan going forward.
- If the issue continues, request an IEP review with relevant staff.
- Ask the principal to clarify responsibilities and document agreed actions.
- Use the board’s complaint or supervisory channels only when school-level resolution is unsuccessful or the matter is urgent.
Questions for the meeting
- Is the IEP wording clear enough to implement consistently?
- Who is responsible in each classroom or setting?
- What will happen when the usual staff member is absent?
- How will the team repair lost access or missed assessment opportunities?
- When will implementation be reviewed?
Important distinction
Formal IPRC appeals concern identification and placement. Concerns about daily IEP implementation generally require documented consultation, problem solving and the board’s escalation process. Obtain individualized legal advice when considering legal action.
Official sources
Confirm current procedures with the school and use the latest Ontario or YCDSB documents when a formal decision is involved.
Related parent guides
Last reviewed: July 20, 2026. Independent parent information, not legal advice or an official YCDSB publication.